POSITION

SALARY

INDUSTRY

LOCATION

TYPE

REF #

OPEN

Insurance

Toronto

Permanent

102251C

POSITION DESCRIPTION

• Select and train unit managers and holding them accountable for managerial work, distributing resources to direct reports within their respective unit.  The unit managers then report directly with other parts of the business.

• Resident expert to assist claims departments in improving programs to effectively establish corporate guidelines and manage loss costs and expenses consistent with established policies and procedures. Participate in special projects to evaluate claims functions and implement improvements of processes and personnel to better serve customers, solve systemic problems and meet corporate goals.

• Assists Claims management in developing policies, strategies, budgets and long- and short-term plans to facilitate ongoing work, process improvement, customer relations and other functions. Acts as claims authority within area(s) of expertise and provides direction on such issues as policy interpretation, legal and technical issues or concerning large losses. Settles large or complex claims within own authority or escalates issues as necessary.

REQUIREMENTS

• University degree/college diploma preferred or equivalent business experience.

• CIP / FCIP designation or actively pursuing and nearing completion of same.

• 10 to 15 years of Claims experience

• Minimum of 10 years Personal Lines Claims experience which includes automobile, residential and casualty adjusting and 2 years in a management function.

• Excellent communication and interpersonal skills with all levels of staff.

• Proficiency in a variety of PC softwares including Microsoft Word.