POSITION

SALARY

INDUSTRY

LOCATION

TYPE

REF #

Casualty Claims Unit Manager

OPEN

Insurance

Toronto

Permanent

102252C

POSITION DESCRIPTION

• Manage Field Claims Unit to achieve key business goals. Monitors and participates in Unit activities and reports on progress. Provides leadership to the Unit, including communicating corporate philosophy, vision, and values; motivating team to participate in Unit objectives; keeping them informed of changes or new directions; and soliciting feedback regarding operations.

• Maintain continuous learning and development within the unit. Conduct annual performance reviews with unit staff members. Participates in salary administration process for employees in the unit. Acts in a consultative and advisory capacity on claims matters and technical issues such as: liability determination, investigation, policy interpretation, settlement negotiation, and reserve establishment for claims. Resolves complex claims related issues and/or escalates problems according to company policies.

• Manages individual claim cases which includes: investigation, collection, and assessment of information; establishment of reserves; production of claims reports; and determination and negotiation of claim settlements. This may also include customer and broker contact and consultation with expert adjusters and lawyers.  Audits staff files and provides feedback and/or training as determined by the results.

REQUIREMENTS

• University degree/college diploma preferred or equivalent business experience.

• CIP designation.  Ongoing commitment to self-development i.e. FCIP participation.

• Limited travel to Field Adjusters across GTA may be required.

• Ten years claims experience of which 3 years at supervisory level

• Strong technical skills in casualty claims

• Analytical skills to deal with policy, legal and regulatory interpretation and implementation

• Strong communication and customer service skills including diplomacy and tact