POSITION

SALARY

INDUSTRY

LOCATION

TYPE

REF #

OPEN

Insurance

Toronto

Permanent

106052C

POSITION DESCRIPTION

Achieve service excellence and successful file resolution by adhering to claims standards and best practices in order to meet or exceed client satisfaction, while ensuring risk management and productivity objectives.

• Responsible for detailed investigation, analysis and negotiation/settlement of bodily injury litigation claims through direct contact with claim file parties (clients, claimants, plaintiff and defense counsel, service suppliers, etc...).

• Establish and maintain timely and accurate case file reserves.

• Develop, coordinate and execute superior Litigation Management of claims files.

• Prepare and provide detailed Large Loss Reports and Anticipation of Trial Reports on larger exposures and present files before a committee.

• Participate at private and mandatory mediations, court proceedings and other dispute resolution processes as required.

• Analyze medical, vocational and financial information in order to determine entitlement based on applicable legislation and case law.

• Demonstrate the ability to monitor and effectively control expenses of claims files/loss ratio results.

REQUIREMENTS

EDUCATION & TECHNICAL COMPETENCIES

• Post secondary education (University Degree or College Diploma) in Business or insurance related stream, or extensive experience in lieu.

• CIP designation or enrolled in program preferred.

• Minimum of 7 years' previous bodily injury claims experience.

• Knowledge of regulatory, legislative and contractual obligations.

• Working knowledge of Rules of Civil Procedure.

• Superior knowledge of medical and legal information and terminology.

• Proficiency with our in-house & other computer systems (i.e., INDEM, MS Word, MS Excel, Lotus Notes) is an asset.

• Valid Driver's License (required to provide driver's abstract).

• An Advanced level of English is required (verbal & written).

 NON-TECHNICAL COMPETENCIES

• Customer Service Oriented

• Results and Action Oriented

• Effective Time Management and Organizational Skills

• Strong Investigating and Negotiating Skills

• Superior verbal and written communications skills

• Ability to make sound and timely decisions