POSITION

SALARY

INDUSTRY

LOCATION

TYPE

REF #

OPEN

Insurance

Toronto

Permanent

108301C

POSITION DESCRIPTION

• Coordinate and monitor A/B claims handling and ensure settlement E.g.:

Record and assign new claims; Provide direction for adjustments to field; Issue initial instruction to legal counsel;

Settlement mediation/arbitration 

• Review A/B files to ensure accurate recording, reporting and presentation E.g.:

Verify detailed recording; Review/approve diary worksheets, and reports; Review bordereaux;

Ensure National Account and FSCO Compliance; Assist with A/B PSR’s and audits 

• Account administration. E.g.:

Correspondence and spreadsheet updates; Analyze policy wordings& make suggestions

Ensure electronic account information up-to-date and correct i.e. reserves & trusts;

• Ensure accurate billing and monitor time and expense recording E.g.:

Process and print adjuster fee accounts; Process payments for trust account clients;

Sign settlement cheques; Review trial fees to for accurate invoicing; Encourage interim billing 

A/B  Liaison E.g.Respond to all internal inquiries & cover for A/B adjusters during absence

Attend to any problems involving accounts; Update client instructions

Inform employees of acct. handling procedures

• Identify and implement business development strategies E.g.:

Maintain open & regular client communications; Answer and expeditiously resolve inquiries

Work with adjusters to maintain client contact; Client, staff and vendor liaison

Conform to company procedures and Head office reporting

REQUIREMENTS

EDUCATION:

Post-secondary education in an insurance related field

EXPERIENCE:

Minimum 5 years functional/technical experience in an insurance environment

KNOWLEDGE & SKILLS:

Excellent verbal, written and interpersonal communication skills; Attention to detail

Strong PC skills including above average knowledge of internal and client software systems

Demonstrates leadership with the ability to motivate; Team player