POSITION

SALARY

INDUSTRY

LOCATION

TYPE

REF #

OPEN

Insurance

Toronto

Permanent

108302C

POSITION DESCRIPTION

• Manages the operations of a Field Claims Unit to achieve key business goals. Monitors and participates in Unit activities and reports on progress. Assumes responsibility for the selection process and hiring of employees within the unit. Provides leadership to the Unit.

• Acts in a consultative and advisory capacity on claims matters and technical issues such as: liability determination, investigation, policy interpretation, settlement negotiation, and reserve establishment for claims. Resolves complex claims related issues and/or escalates problems according to company policies. Ensures that corporate policies, claims standards, and procedures are followed.

• Maintains effective communication channels with other departments. Liaises with other claims experts or management on technical and administrative issues.

• Attends and participates in management, legislative/judicial hearings and alternate dispute resolution meetings. Authorizes settlements of claims in accordance with authority limits.

• Manages individual claim cases. This includes: investigation, collection, and assessment of information; establishment of reserves; production of claims reports; and determination and negotiation of claim settlements. This may also include customer and broker contact and consultation with expert adjusters and lawyers.

• Audits staff files and provides feedback and/or training as determined by this exercise. Where required, establishes controls based on audit findings. Participates in the development and implementation of business plans for the Unit. Develops, recommends, and implements management strategies, organizational structure, and process/technology improvement initiatives.

REQUIREMENTS

Education
University degree/college diploma preferred or equivalent business experience.
CIP designation.

Ongoing commitment to self-development i.e. FCIP participation.

Experience
As the Field Adjusters are spread across GTA limited local travel may be required.
Seven years claims handling experience preferred.

Three years experience at supervisory level

Leadership skills including ability to motivate and coach subordinates
Strong technical skills in casualty claims
Analytical skills to deal with policy, legal and regulatory interpretation and implementation
Strong communication and customer service skills including diplomacy and tact

Position may either be based in Toronto or Mississauga Office