POSITION

SALARY

INDUSTRY

LOCATION

TYPE

REF #

Claims Manager: Accident Benefits

OPEN

Insurance

Toronto

Permanent

805001C

POSITION DESCRIPTION

  • Deliver financial plan as it relates to the loss ratio and loss adjustment expense and establish, monitor and enforce team metrics including performance & budget

  • Manage the claims operation to ensure regulatory compliance

  • Manage and develop resources to deliver a balance of solid customer service, quality claims handling and good financial results

  • Function as the key driver in communicating the regional plan

  • Improve overall employee satisfaction and engagement rating

  • Control claims leakage; Maintain loss development; Meet productivity targets and disposal rate

  • Achieve satisfactory FA audit ratings, and excellent customer satisfaction ratings

  • Direct vendor management and quality control for preferred legal counsel & independent adjusters

  • Identify claims training opportunities and coordinate technical training coupled with updating claims technical & procedural best practices

  • Serve as the complaint liaison officer, automobile, for the Province of Ontario

REQUIREMENTS

  • Post-secondary education or equivalent experience or professional designation; and, CIP or FCIP designation completed/in progress

  • Ability to build cross-functional relationship skills to develop, maintain and influence relationships with Corporate Partners, internal and external business partners

  • Solid knowledge of claims handling and proficient with Ontario automobile product, specific focus on Accident Benefit claims

  • Minimum 7 – 10 years of progressive experience in the insurance industry, with significant experience in accident benefits

  • Experience in a leadership role either in or outside the insurance industry is an asset.

  • Familiarity with Fusion & HCAI systems

  • Experience with MS Word, Excel, PowerPoint, Lotus Notes