Claims Positions

POSITION	SALARY	INDUSTRY	LOCATION	TYPE	REF #
Property Claims Advisor	$39K - $45K	Insurance	Mississauga	Permanent	805120C
POSITION DESCRIPTION
Direct contact (telephone) with claimants and clients to investigate and resolve claims in a highly efficient and cost effective manner. Achieve service excellence and successful file resolution by adhering to claims standards and best practices in order to meet or exceed client satisfaction, average paid and productivity objectives. Handle claims, investigate circumstances, compensate claimants within the guidelines and policies while respecting contracts and commitments to quality in order to ensure client satisfaction. Evaluate damages when required, estimate costs or commercial value, examine reports or other supporting documents, evaluate losses, establish claims guidelines, and determine settlement amounts if needed. Analyze specific cases (cases outside mandate, complex, qualified as major losses, from independent firms involved with subrogation or legalities) of settlements, provide recommendations to concerned parties or make decisions. Write up an expert opinion or subrogation if applicable. Propose solutions, negotiate settlement and reach agreements with clients, third parties or with other concerned parties.
REQUIREMENTS
EDUCATION & TECHNICAL COMPETENCIES Post-secondary education (College diploma or University degree) in business or insurance related field is preferred. CIP designation or enrolled in the program. 2-3 years of Property Claims Advisor experience. Sound knowledge of insurance contracts required. Good knowledge of insurance-related laws and regulations and how to apply them. Proficient with computer systems (i.e: MS Word, Lotus, INDEM etc). An advanced intermediate level of English is required. NON-TECHNICAL COMPETENCIES Customer Service Oriented Action and Results Oriented Sound & Timely Decision Making Skills Time Management & Organizational Skills Proven Investigation & Negotiating Skills Effective Listening Skills