POSITION

SALARY

INDUSTRY

LOCATION

TYPE

REF #

Senior Programmer Analyst

OPEN

Insurance

Toronto

Permanent

801051I

POSITION DESCRIPTION

• Work with team members to provide 2nd level incident support, including rotating pager support.
  
• Provide problem resolution of client-reported problems escalated from the 1st level support desk.
• Ensure that users are informed as to status and expected resolution times.
  
• Develop and implement root cause fixes to prevent recurring problems.
  
• Design, build, and implement maintenance fixes and enhancements to business software.
  
• Maintain close customer service links with business partners.
  
• Pro-actively look for opportunities to enhance the effectiveness of the team and services provided to our business partners.
  
• Other duties when assigned.

REQUIREMENTS

• Several years experience with OS/390 TSO; and OS/390 JCL
  
• Good mainframe structured programming skills with preference given to PL/1
  
• Good working knowledge of IMS or DB2
  
• Problem solving and analytical skills required to trace problems from end to end
  
• The ability to carry forward tasks with minimal supervision
  
• Proficient English written and verbal skills
  
• Good documentation skills
  
• Good interpersonal skills
  
• The ability to collaborate and share ideas in a team environment
  
• The ability to organize and plan own work
  
• The ability to handle stress
  
• The ability to manage multiple tasks at the same time
  
• The ability to provide off-hours support on a rotating basis
  
• Time management, conflict resolution skills, and negotiation skills
• Knowledge and skills identified typically require a university degree or college diploma in computer studies or equivalent, minimum 5 years experience in IT with several in a computer services product support function.